Training & Support

We are committed to not only developing high quality products, but also to supporting you to use them as effectively as possible within your organisation


FACE offers a wide range of flexible training solutions that can be tailored to your specific needs. Our extensive experience in working across the health and social care sector enables us to deliver effective training courses on our assessment tools set within the context of the wider social care agenda. 

Assessment Scoring Workshops

Our half day scoring workshops are a concise and effective way of delivering the fundamental principles of assessment scoring. Understanding the principles of scoring is imperative to the successful implementation of a RAS. Additionally, many Authorities are commissioning scoring workshops as part of their ongoing RAS programmes to ensure an ongoing level of consistency.

Accredited Training Programme

Our accredited training programme offers a comprehensive foundation to enable the confident deployment of assessment tool training to a wide audience of practitioners. The programme looks at the end-to-end social care process and the appropriate use of the FACE assessment toolkit within that, including scoring and case studies. This particular programme is highly recommended to those authorities who may be adopting FACE assessment tools for the first time. It can also be an effective training solution to ensure buy-in and consistency across Team Management/Senior Practitioner level.

To enquire about our training programmes, please do not hesitate to contact us.

E-Learning

FACE e-learning packages provide a simple, low cost method for practitioners to keep up-to-date with developments and hone their skills in their own time.

Our e-learning packages allow practitioners to complete modules at their own pace and within their own environment and eliminates the 'class room' factor that some practitioners may feel alienated by due to lack of confidence. The system also includes reporting facilities, allowing learning progress to be tracked and therefore any weak areas to be identified and addressed.

For more information or to arrange a trial of our e-learning tools, please do not hesitate to contact us.

Support

FACE has a dedicated support team providing day-to-day support to customers using our products.

FACE support staff include senior mental health, learning disability and nursing practitioners as well as IT specialists with experience of implementing our software in large Trusts. We both ‘speak your language’ and understand the complexities of implementing a clinical information system.

We understand the needs of our customers and are able to provide support for initial implementation and ongoing use.

If you require assistance using FACE, please contact support@face.eu.com or call us on 0845 862 1259.